Frequently Asked Questions

Getting started

Why do I need to verify my identity to use the app?

As we handle money, we are required by law to check your documents. Your data will be processed securely and will only be used for identity verification purposes.



Why does my helper need to download the app?

Using the JiPay app, your helper will be able to:

  • Use PayNow to send money to merchants who do not take cards (e.g. at wet markets)
  • See the balance left on the card so that she can request for a top-up when required
  • View and search for past transactions
  • Freeze the card if it is misplaced or lost



Are there any hidden fees for using the card?

Not at all! Your card is always free to use - there are no hidden transaction or monthly charges. You also get 3 free top ups every calendar month, after which it will cost $0.50 per top up. If you’d like to get an additional card, it will cost $3 per month.



Where is JiPay accepted?

JiPay is accepted anywhere MasterCard is accepted, meaning that your helper can use JiPay at almost every store. For stores which do not accept MasterCard (like wet markets), you can use PayNow on the JiPay app.



How does JiPay's referral scheme work?

Follow these three steps to refer your friends and get rewarded:​ ​

  1. Get your referral code from your profile.
  2. Your friend enters your code when they sign up.
  3. After they’ve made their first transaction, you’ll each get a $10 credit on your JiPay card, which you can spend anywhere you like!



Using the app

Why do I need to verify my identity to use the app?

As we handle money, we are required by law to check your documents. Your data will be processed securely and will only be used for identity verification purposes.



Why does my helper need to download the app?

Using the JiPay app, your helper will be able to:

  • Use PayNow to send money to merchants who do not take cards (e.g. at wet markets)
  • See the balance left on the card so that she can request for a top-up when required
  • View and search for past transactions
  • Freeze the card if it is misplaced or lost



Are there any hidden fees for using the card?

Not at all! Your card is always free to use - there are no hidden transaction or monthly charges. You also get 3 free top ups every calendar month, after which it will cost $0.50 per top up. If you’d like to get an additional card, it will cost $3 per month.



Where is JiPay accepted?

JiPay is accepted anywhere MasterCard is accepted, meaning that your helper can use JiPay at almost every store. For stores which do not accept MasterCard (like wet markets), you can use PayNow on the JiPay app.



How does JiPay's referral scheme work?

Follow these three steps to refer your friends and get rewarded:​ ​

  1. Get your referral code from your profile.
  2. Your friend enters your code when they sign up.
  3. After they’ve made their first transaction, you’ll each get a $10 credit on your JiPay card, which you can spend anywhere you like!