1. Create an account with your email or mobile number:
For email, If you don’t receive an email, make sure to check your Junk folder!
For mobile: Don’t forget to enter your country code with a plus sign when signing up!
You'll then be prompted to set a passcode. This will be used to log in to the app, and should be different from the PIN you set for your card later.
2. Verify your identity:
As we handle payments, we are required to verify your identity - just follow the instructions the screen. This process should be complete within 10 minutes. You'll then be prompted to enter your shipping address so we can mail your card to you.
3. Invite your helper:
Select the “Invite Helper'' button on the JiPay card on your Home screen. You’ll be given a code that your helper should enter when she signs up. We highly recommend that your helper uses the app too so that she can see the remaining balance on the card and all past transactions.
4. Activate your card when it arrives:
Once you have received your physical JiPay card, press the “Activate” button on your app. You will then be prompted to set up a PIN for your card.
Important: you can freeze and unfreeze your card at any time through the ⓘ button on your Home screen.
5. Make your first top-up with FAST or PayNow:
If you are using PayNow, make sure to screenshot the QR code on your phone to make the payment from your banking app. If you are using FAST, simply transfer funds directly from your bank account.
And you’re all set! Your helper can use the JiPay card to shop for you and you can both keep track of all transactions.